Forcing a kill on a Service hung at “stopping”

  1. Go to the command-prompt and query the service (e.g. the SMTP service) by using sc:

sc queryex SMTPSvc

  • This will give you the following information:
    SERVICE_NAME: SMTPSvc
    TYPE               : 20  WIN32_SHARE_PROCESS
    STATE              : 4  RUNNING
    (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE    : 0  (0x0)
    SERVICE_EXIT_CODE  : 0  (0x0)
    CHECKPOINT         : 0x0
    WAIT_HINT          : 0x0
    PID                : 388
    FLAGS              :
    or something like this (the “state” will mention stopping).
  • Over here you can find the process identifier (PID), so it’s pretty easy to kill the associated process either by using the task manager or by using taskkill:taskkill /PID 388 /Fwhere the /F flag is needed to force the process kill (first try without the flag).

 

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